Cancellation policy

Purchase Options & Cancellation Policy

Overview

This policy explains how cancellations work for one-time purchases and subscription (Subscribe & Save) orders placed with Recover Labs.

By completing a purchase on our website, you agree to the terms outlined below.

One-Time Purchases

Cancelling an Order

You may request to cancel a one-time order before it has been processed or dispatched.

To request cancellation:

  • Contact us as soon as possible with your order number

Once an order has been processed or dispatched, it can no longer be cancelled. In this case, the order will be subject to our Returns & Refunds Policy.

Subscription Purchases (Subscribe & Save)

Managing Your Subscription

If you have purchased a subscription, you may:

  • Pause

  • Skip

  • Cancel
    at any time through your customer account.

Changes must be made before your next scheduled billing date to apply to the upcoming order.

Cancelling a Subscription Order

  • Subscription orders can be cancelled before they are processed

  • Once a subscription order has been billed and processed, it cannot be cancelled for that cycle

Any changes made after processing will take effect from the next scheduled delivery.

Billing & Processing

  • Subscription billing occurs automatically according to the schedule selected at checkout

  • By subscribing, you authorise recurring charges until the subscription is paused or cancelled

Recover Labs is not responsible for missed cancellations due to changes made after the billing cut-off.

Refunds After Cancellation

  • Cancelled orders that have not yet been processed will not be charged

  • Orders that have already been processed or dispatched are governed by our Returns & Refunds Policy

Due to the nature of dietary supplements:

  • Opened products are not eligible for refund unless faulty

Recover Labs’ Commitment

We aim to make managing your purchase options simple and transparent. If you’re ever unsure about your order status or subscription timing, we recommend checking your account or contacting us before your next billing date.

Contact Us

For questions regarding purchase options or cancellations, please contact: connect@recoverlabs.co.uk