Terms of service

Terms of Service

Overview

This website is operated by Recover Labs. Throughout the site, the terms “we”, “us”, and “our” refer to Recover Labs. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service.

If you do not agree to these terms, please do not use our website or services.

Product Information & Use

Recover Labs products are dietary supplements, not medicines.

They are intended to:

  • Support general health and wellbeing

  • Complement, not replace, a balanced diet and healthy lifestyle

Medical Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any disease

  • Individual results may vary

If you are pregnant, breastfeeding, have a medical condition, or are taking prescription medication, you must consult your doctor or a qualified healthcare professional before using any Recover Labs supplements.

By purchasing from us, you accept full responsibility for ensuring our products are suitable for your personal circumstances.

Orders & Payments

  • All prices are listed in GBP (£) unless stated otherwise

  • We reserve the right to refuse or cancel orders at our discretion

  • Payment must be received in full before orders are dispatched

In the event of pricing or listing errors, we reserve the right to cancel affected orders and issue a full refund.

Subscriptions (Subscribe & Save)

By purchasing a subscription:

  • You authorise us to charge your payment method on a recurring basis

  • Billing occurs according to the delivery schedule selected at checkout

You may:

  • Pause

  • Skip

  • Cancel
    your subscription at any time through your customer account before your next billing date

Once an order has been processed, it cannot be cancelled for that cycle.

Shipping & Delivery

  • Delivery times are estimates and not guaranteed

  • We are not responsible for delays caused by couriers, customs, or events outside our control

Risk of loss passes to you once the order is delivered to the shipping address provided.

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service.

Due to the nature of dietary supplements:

  • Opened products are not eligible for return or refund unless faulty

Intellectual Property

All content on this site, including:

  • Text

  • Images

  • Branding

  • Logos

  • Product names

is the property of Recover Labs and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law:

  • Recover Labs shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product in question

Nothing in these terms limits liability for death or personal injury caused by negligence, or any rights you have under UK consumer law.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect once posted on this page.

Contact Information

For questions regarding these Terms of Service, please contact: connect@recoverlabs.co.uk